Unanswered question: why did the VC not use the University’s own facilities for today’s webcast?
Answer: because he restructured media services out of existence, paring world-class facilities down to the bone. So he had no choice but to outsource, at a time when we’re all supposed to be making savings.
The University’s webcast page this afternoon stated: “We are sorry if you have exerienced (sic) technical problems with the webcast. High levels of demand have meant delays.” Does this shows that university IT needs significant investment? Service areas such as IT, however, are expected to take the majority of the 10-20% cuts demanded by the ‘economies exercise’. These new cuts of course are on top of the IT delivery review, one of the aims of which was to cut costs again.
Sending all IT staff on a three day course which teaches them that they should call their colleagues on campus “customers” (we kid you not) is not a fix for under-investment in IT. (Note, for accuracy, technical IT staff and one or two AR staff have not been sent on this course)